Telecaller – Lead Qualification | Client Calling | Appointment Scheduling
Full-Time | Work From Office | Banjara Hills, Hyderabad | Reports to: Sales Team / Business Team
Company Description
Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad.
Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.
We believe strong communication and timely follow-up drive business growth. We are looking for someone who can represent our brand professionally and create a positive first experience for potential customers.
Role Description
We are looking for a confident and energetic Telecaller with strong communication skills and experience in customer calling and appointment scheduling.
This role is focused on outbound calling, lead qualification, follow-ups, and scheduling appointments with prospective customers. You are expected to communicate clearly, build rapport quickly, and ensure leads are effectively nurtured and converted into appointments.
This is not a passive calling role. This is an ownership role.
What This Role Is Not
- Not someone who simply reads a script without understanding customer intent
- Not someone who avoids follow-ups after the first call
- Not a backend coordination-only role
- Not someone who waits to be reminded about pending leads
Key Responsibilities
1. Lead Calling and Qualification
- Make outbound calls to prospective leads generated by the team
- Understand customer requirements and qualify leads effectively
- Build strong first-level conversations with potential customers
- Maintain professional communication and customer experience standards
2. Appointment Scheduling and Follow-ups
- Schedule appointments/site visits/demo discussions based on customer interest
- Conduct regular follow-ups with interested leads
- Track lead status and ensure no opportunities are missed
- Maintain daily calling records and lead updates
3. Lead Management
- Update CRM and maintain lead information accurately
- Coordinate with internal teams regarding appointments and customer requirements
- Ensure timely updates on lead progress and status
- Escalate important concerns or high-priority leads immediately
4. Communication and Coordination
- Handle customer conversations confidently and professionally
- Manage objections and maintain a positive customer experience
- Communicate updates clearly with internal stakeholders
- Maintain responsiveness across calls and WhatsApp communication
Key KPIs
- Daily Calls Completed
- Appointment Scheduling Rate
- Lead Qualification Accuracy
- Follow-up Completion Rate
- Conversion from Leads to Meetings
- Customer Interaction Quality
- Response Turnaround Time
Required Skills & Qualifications
- 1–3 years of experience in Telecalling, Lead Generation, Customer Support, or Calling roles
- Strong communication and interpersonal skills
- Experience in outbound calling and follow-ups
- Ability to build rapport and handle customer conversations confidently
- Strong English communication skills
- Comfortable handling multiple conversations and follow-ups simultaneously
- Basic computer skills and CRM familiarity preferred
- Organized and proactive approach toward daily tasks
- Bachelor's degree preferred
Preferred Candidate Profile
- Prior experience in calling, appointment scheduling, or sales support
- Strong follow-up mindset
- Comfortable working in a fast-paced environment
- Confident, energetic, and customer-focused
- Immediate ownership and accountability mindset
Reporting Structure
Reports To: Sales Team / Business Team
Works Closely With: Sales Team, Operations Team
Client Facing: Yes
Career Growth
Telecaller → Senior Telecaller
Pay: ₹180,000.00 - ₹350,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- Have you handled appointment scheduling and follow-ups before? (Yes / No)
- Describe your previous calling experience in brief.
- What makes you a strong fit for this role?
- Please acknowledge that you understand - this is a WORK FROM OFFICE job, based out of Banjara Hills, Hyderabad. Please DO NOT apply if you are looking for Work from Home.
- How many days is your notice period?
- How soon can you join us? (in days)
- Rate your communication in Telugu on a scale of (1-10)
- Rate your communication in Hindi on a scale of (1-10)
- Rate your communication in English on a scale of (1-10)
- How many years of Real Estate Tele Calling experience do you have?
- What is your current CTC?
- What is your expected CTC?
Work Location: In person
