Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: ADMINISTRATOR L3(CONTRACT)
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 6/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
JD for Service Now-
Minimum 4-5 years of relevant experience in ServiceNow as a Developer
Strong working knowledge of ServiceNow ITSM modules
Strong working knowledge of ServiceNow CMDB
Experience working in an enterprise organization within the same industry and of similar scale
Nuvolo module exposure is an added advantage and must
Minimum 4-5 years of hands-on ServiceNow development experience
Experience supporting enterprise-scale ServiceNow implementations
Hands-on exposure to ITSM process configuration and CMDB administration in production environments
Key Responsibilities
Perform ServiceNow development activities aligned to L2 & L3 delivery expectations
Configure, customize, and enhance ServiceNow ITSM modules
Develop and maintain ServiceNow CMDB configurations
Apply enterprise experience to support large-scale, complex ServiceNow environments
Utilize Nuvolo modules where applicable as part of the ServiceNow ecosystem
wo rate max 200k ;exp : b3 -6+yrs relevant
Location- Chennai
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Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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Deliver
No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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Mandatory Skills: ServiceNow - SaaS .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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