Front Office Manager
Location: Golden Munnar Palace By Hawk Hospitality, Munnar, Kerala
Employment Type: Full-time, Permanent
Salary: ₹30,000 – ₹50,000 per month
About the Property
Golden Munnar Palace By Hawk Hospitality is a luxury 98-room hotel offering premium hospitality experiences with a strong focus on wellness and excellence in service standards.
Position Overview
We are seeking an experienced and professional Front Office Manager to lead front desk operations and ensure an exceptional guest experience. The ideal candidate will be highly organized, service-oriented, and capable of managing daily front office activities while supervising staff and maintaining premium hospitality standards in a wellness-oriented luxury environment.
Key Responsibilities
- Supervise daily front office operations including check-in, check-out, reservations, and guest inquiries.
- Ensure smooth workflow and efficient front desk management.
- Lead, train, and motivate front office staff to deliver outstanding customer service.
- Manage room allocation, occupancy reports, and coordinate with Housekeeping for seamless operations.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Monitor billing accuracy, reservations, and front office systems.
- Coordinate with Sales, Housekeeping, and Food & Beverage teams to enhance guest experience.
- Prepare and analyze reports on occupancy, revenue, and guest feedback.
- Ensure compliance with resort policies, safety standards, and hospitality regulations.
- Maintain a calm, welcoming, and professional reception environment.
Qualifications & Requirements
- Bachelor’s degree in Hospitality, Hotel Management, or equivalent.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle international guests.
- Strong organizational and problem-solving skills.
- Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.
Benefits
- Food
- Accommodation
- Health Insurance
- Paid Sick Leave
- Provident Fund (PF)
Employment Type
Full-time, Permanent
Compensation
₹30,000 – ₹50,000 per month (based on experience)
How to Apply
Send your resume to [email protected]
Subject line: Front Office Manager – [Your Name]
Pay: ₹30,631.22 - ₹45,935.68 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
