Key Responsibilities
· Manage and maintain CFS & SEZ ERP software.
· Resolve software issues on priority and coordinate with software vendors for timely resolution.
· Identify system gaps and suggest new features and process improvements.
· Ensure smooth functioning of ERP, hardware, network, printers, CCTV, and biometric systems.
· Maintain data backups, user access, and basic cybersecurity practices.
· Generate MIS reports and dashboards as required by management.
· Test and implement new software developments and updates.
· Provide IT support and user training to all departments.\
User Support
· Resolve software-related issues on a priority basis with defined turnaround times.
· Provide technical support to Operations, Documentation, Accounts, HR, Commercial, Security, and Management teams.
· Troubleshoot application errors and coordinate with vendors until resolution.
· Conduct root cause analysis for recurring issues and implement preventive solutions.
· Maintain an issue tracker and ensure timely closure of support tickets.
Process Improvement
· Study business operations and recommend technology-driven improvements.
· Develop new reports, dashboards, and MIS as per management requirements.
· Introduce automation wherever feasible to improve productivity.
· Ensure ERP workflows align with operational SOPs.
IT Infrastructure
· Maintain desktops, laptops, printers, scanners, barcode printers, and networking equipment.
· Manage office LAN, internet connectivity, Wi-Fi, CCTV systems, biometric attendance devices, and IP phones.
· Ensure regular data backups and system recovery procedures.
· Monitor server health and storage utilization.
· Coordinate Annual Maintenance Contracts (AMCs) for IT hardware and software.
Cybersecurity & Compliance
· Ensure systems are protected through antivirus, firewall, and regular software updates.
· Manage user access rights and password policies.
· Maintain data confidentiality and information security.
· Perform regular backup verification and disaster recovery checks.
· Support implementation of cybersecurity best practices and IT policies.
Pay: ₹400,000.00 - ₹600,000.00 per year
Work Location: In person
