Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure PaaS
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of process improvements to enhance system stability and performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure PaaS.
- Experience with cloud service management and monitoring tools related to Microsoft Azure PaaS.
- Strong problem-solving skills with the ability to analyze complex system issues.
- Familiarity with incident management and root cause analysis techniques.
- Ability to work with scripting and automation tools to streamline support tasks.
Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Azure PaaS.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
