Customer Relationship Manager (CRM)About Perks
Perks is a luxury handcrafted leather brand dedicated to creating premium footwear and leather accessories for customers who appreciate exceptional craftsmanship, timeless design, and uncompromising quality. Every product is meticulously made to order using premium materials, ensuring each customer receives a unique piece crafted with precision and attention to detail.
At Perks, customer satisfaction is at the heart of everything we do. We believe that luxury is not only defined by the quality of our products but also by the experience we provide throughout the customer's journey.
Position: Customer Relationship Manager (CRM)
We are looking for a proactive, customer-focused, and detail-oriented Customer Relationship Manager who will be responsible for delivering an exceptional customer experience from inquiry to post-purchase support.
The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first mindset to ensure every customer interaction reflects the premium standards of the Perks brand.
Key Responsibilities
- Serve as the primary point of contact for customers via WhatsApp, phone calls, email, Instagram, and other communication channels.
- Build and maintain strong relationships with customers by providing prompt, professional, and personalized assistance.
- Understand customer requirements and recommend suitable products based on their preferences.
- Resolve customer queries related to products, sizing, customization, pricing, payments, shipping, exchanges, and after-sales support.
- Coordinate with the production, logistics, and sales teams to ensure smooth order processing and timely delivery.
- Provide regular order updates and proactively communicate any delays or changes.
- Handle customer complaints professionally and work towards quick and satisfactory resolutions.
- Follow up with customers after delivery to ensure satisfaction and strengthen long-term relationships.
- Maintain accurate records of customer conversations, complaints, and resolutions in the CRM system.
- Assist customers with customization requests and communicate specific requirements to the production team.
- Collect customer feedback and share insights with management to improve products and services.
- Ensure all customer interactions align with the luxury standards and brand values of Perks.
- Support sales by nurturing leads, encouraging repeat purchases, and building customer loyalty.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-first attitude with empathy and patience.
- Exceptional problem-solving and conflict-resolution skills.
- Ability to multitask and manage multiple customer conversations simultaneously.
- Strong organizational and coordination skills.
- Proficiency in Microsoft Excel, Google Sheets, and CRM software.
- Experience using WhatsApp Business, email, and social media communication platforms.
- Ability to work efficiently in a fast-paced environment.
What We Look For
- Positive attitude and professional demeanor.
- Strong ownership and accountability.
- Excellent time management.
- Ability to remain calm under pressure.
- Passion for delivering premium customer experiences.
- Commitment to maintaining long-term customer relationships.
Why Join Perks?
- Be part of a fast-growing luxury leather brand.
- Work with premium handcrafted products.
- Opportunity to contribute directly to customer satisfaction and brand growth.
- Collaborative and growth-oriented work environment.
- Career development opportunities with a rapidly expanding company.
At Perks, every customer interaction matters. We are looking for someone who can represent our brand with professionalism, empathy, and excellence while ensuring every customer enjoys a seamless luxury experience.
Pay: ₹9,638.63 - ₹31,604.54 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
