Overview:
Would you like to help enrich the lives of learners around the world?
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit us here to find out more: www.rmindia.co.in
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities:
The Customer Service Centre consultant is an important role within Technology’s Renewal function, reporting to the Snr Lead/Lead/Manager. You will be responsible for overseeing the renewals of customers and supporting the Sales support activities. This includes identifying and sending the renewals on time to the customers, Proactive identification of any issues that might hold the renewals and fix it and getting the renewal orders in. This also includes highlighting the issues and risks to the next level, identifying the blockers, and proceeding with the action plan to ensure a smooth renewal. Support the Sales team with raising the quotes, other admin activities and chasing the customers.
Need to work closely with the Sales team, coordination teams, Finance team and Stakeholders in ensuring that we meet the needs of the customers. As part of this, you will also be responsible for highlighting any issues or risk forecasted that holds in maintaining the key performance metrics
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Ensure planning and smooth functioning of all renewal activities.
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Customer quote creation
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Understand customer requirements and deal with customer enquiries.
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Communicate proactively with the customers on the alternate solutions.
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Implement efficiency improvements.
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Proactive communication to the Stakeholders on the renewals or quotes.
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Management of multi-year contract Renewals
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Manage Inflation of the customers
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Proactive capturing and communication of the upcoming renewal contracts.
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Understand customer requirements and handle the customer enquiries.
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Liaise with the Telcos and advise the customers/Account Managers with the appropriate Connectivity options.
Experience:
1 to 2yrs
Contract :- 1 year
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Excellent verbal and written communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.
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Good negotiation skills that can be used to bring better output from the suppliers while maintaining a healthy working relation with them.
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The ability to operate in a matrix environment, with skills in alignment, collaboration, and joint delivery
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The ability to effectively work with teams
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A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done..
