§ Building and maintaining profitable relationships with key customers.
§ Overseeing the relationship with customers handled by your team.
§ Resolving customer complaints quickly and efficiently.
§ Keeping customers updated on the latest products in order to increase sales.
§ Meeting with managers in the organization to plan strategically.
§ Expanding the customer base by upselling and cross-selling.
§ Understanding key customer individual needs and addressing these.
§ Conducting business reviews using CRM programs.
§ Knowing your competition and strategizing accordingly.
§ Sales Cycle Duration
§ Customer Lifetime Value
