Job Title
Front Office Executive
Department
Front Office
Job Summary
The Front Office Executive is the first point of contact for hotel guests. The role involves providing excellent customer service, handling check-in and check-out procedures, managing reservations, and ensuring guests have a pleasant stay.
Key Responsibilities
- Welcome guests with a professional and friendly attitude.
- Perform guest check-in and check-out efficiently.
- Handle room reservations and cancellations.
- Answer phone calls, emails, and guest inquiries.
- Provide information about hotel facilities and local attractions.
- Update guest records and room status in the hotel PMS (such as Opera).
- Coordinate with Housekeeping, Maintenance, and Food & Beverage departments.
- Handle guest complaints politely and escalate issues when required.
- Process payments, prepare bills, and maintain cash records.
- Maintain the reception area and ensure hotel service standards are followed.
Required Qualifications
- Graduate or Diploma in Hotel Management/Hospitality (preferred).
- Good communication skills in English and Hindi.
- Basic computer knowledge and MS Office.
- Knowledge of hotel PMS software (Opera preferred).
- Strong customer service and interpersonal skills.
- Ability to work rotational shifts and under pressure.
Preferred Experience
- 0–3 years of experience in hotel front office, reception, or customer service.
- Freshers with good communication skills may also be considered.
Skills Required
- Guest handling and communication
- Problem-solving
- Time management
- Teamwork
- Multitasking
- Professional grooming and etiquette
- Attention to detail
Salary & Benefits
Recent listings for similar roles at the hotel indicate:
- Salary: Approximately ₹15,000–₹20,000 per month
- Benefits: Food provided and Provident Fund (PF).
If you’re ready to take the next step in your hospitality career, we’d love to connect.
Share your CV or reach out directly [email protected] or Whatsapp to +91 7230044972
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
