Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
What if your skills mattered more than your job title?
At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Client Service Manager who enjoys learning and values teamwork.
If you’re good at team and client management, and excited to grow in a supportive environment, you might be exactly who we’re looking for.
- Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model and their role in helping achieve its strategic priorities and KPI targets.
- Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations.
- Support Recruiters in the resolution of complex and contentious issues with clients,
ensuring all escalations are resolved promptly.
- Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions.
What you’ll do:
- Determine and manage optimal resource allocation to support the talent strategy of the business area.
- Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans, and organizational structures.
- Lead team in the delivery against targets, budget, and SLAs. Provide oversight of
requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards.
- Work closely with the Performance Management CoE to monitor the team’s Key
Performance Indicators and forecasts. Identify trends and issues and influence delivery strategy using data-led insights.
- Manage the scope, governance, and compliance of the contract through team activity.
- Proven experience in Client Services, Account Management, or RPO Operations
- Strong stakeholder management and client relationship-building skills
- Solid understanding of end-to-end recruitment and talent acquisition processes
- Experience managing recruitment delivery, SLAs, KPIs, and team performance
- Excellent communication, presentation, and problem-solving abilities
- Ability to lead and develop high-performing recruitment teams
- Strong analytical skills with experience interpreting recruitment metrics and data
- Proficiency in ATS platforms and MS Office (Excel, PowerPoint)
- Bachelor's degree with 12+ years of experience in Recruitment, Staffing, or RPO, including team management experience
Key Competencies: Client Management, Recruitment Operations, Team Leadership, Workforce Planning, Data Analysis, Service Excellence, and Strategic Thinking.
At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package*
- Flexibility in how and where you work*
- Details may vary slightly depending on your location, local labour law, etc.
Our statement
We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!
