Location: Noida, Uttar Pradesh
Work Model: Hybrid – work from home with office attendance at Eco Tower, Noida, whenever required
Job Type: Full-time
Industry: Solar Energy, Hot Water Systems, Aircons
Salary: Based on experience, with additional sales incentives where applicable
About the Role
We are looking for a responsible, organised and proactive Operations Coordinator to manage the day-to-day operations of our Solar Energy, Hot Water Systems, Aircons businesses in Australia.
The employee will be based in Noida and will coordinate remotely with Australian customers, plumbers, electricians, installers, suppliers and internal team members.
The primary responsibility will be to ensure that every installation is properly planned, materials are delivered on time, customers and installers are kept informed, and each job progresses smoothly from booking through to completion.
When operational workload permits, the employee may also assist with customer follow-ups and sales activities.
This is a hybrid position. The employee may work from home but must be available to attend our Eco Tower, Noida office whenever required for meetings, training, coordination or other business needs.
Key Responsibilities
Installation Coordination
- Coordinate Solar Energy, Hot Water Systems, Aircons installations from booking to completion
- Communicate with customers to confirm installation dates, site access and job requirements
- Coordinate with plumbers, electricians, solar installers and other contractors
- Confirm installer availability and schedule jobs accordingly
- Ensure customers and installers receive all required information before installation
- Follow up with installers before, during and after each job
- Reschedule installations when required and keep all parties informed
- Track installation progress and ensure jobs are completed on time
Material and Delivery Coordination
- Organise solar and water filtration materials required for each installation
- Coordinate with suppliers, warehouses, couriers and installers
- Ensure correct materials are ordered and delivered to the correct site
- Confirm delivery dates and track delayed or missing items
- Verify that installers have all required products, fittings and documents before attending site
- Maintain records of material orders, deliveries and shortages
- Escalate urgent material or delivery issues to management
Customer Coordination
- Contact customers to confirm bookings and installation schedules
- Provide customers with installation preparation instructions
- Respond professionally to customer questions and concerns
- Keep customers updated if there are delays or changes
- Follow up after installation to confirm completion and customer satisfaction
- Collect required customer documents, payments or confirmations
- Maintain professional communication through phone, WhatsApp and email
Administrative and Operational Support
- Update customer and job information in CRM and operational systems
- Maintain accurate notes for every customer interaction
- Track pending installations, materials, payments and follow-up actions
- Prepare daily and weekly operational status reports
- Maintain installer, supplier and customer records
- Ensure important tasks are completed within deadlines
- Assist management with general operational and administrative activities
- Identify operational problems and suggest practical solutions
Sales Support
When operational workload permits, responsibilities may also include:
- Following up with new and existing sales leads
- Calling customers who have enquired about solar or water filtration systems
- Understanding customer requirements
- Providing approved product and pricing information
- Booking consultations or appointments
- Updating sales conversations and next actions in CRM
- Supporting the sales team with follow-ups and customer communication
Skills and Experience Required
- Strong spoken and written English
- Excellent organisational and time-management skills
- Ability to manage multiple jobs and priorities at the same time
- Strong follow-up and coordination skills
- Confident telephone and WhatsApp communication
- Ability to communicate professionally with Australian customers
- Good attention to detail
- Ability to work independently without constant supervision
- Comfortable working with contractors, customers and suppliers
- Basic knowledge of Microsoft Excel, Google Sheets or similar tools
- Experience using CRM, task-management or accounting software
- Ability to maintain accurate records and provide regular updates
- Reliable internet connection, laptop and mobile phone
- Willingness to attend the Noida office whenever required
Preferred Experience
Candidates with experience in any of the following areas will be preferred:
- Operations coordination
- Installation scheduling
- Solar industry operations
- Water filtration or plumbing coordination
- Construction or home-improvement services
- Logistics and material coordination
- Customer service
- Project coordination
- Vendor and contractor management
- Australian business process outsourcing
- CRM administration
- Sales support or telesales
Experience in the solar or water filtration industry is preferred but not mandatory. Training will be provided to the right candidate who has strong coordination, communication and problem-solving abilities.
Ideal Candidate
The ideal candidate will be:
- Highly organised and dependable
- Proactive rather than waiting for instructions
- Comfortable following up repeatedly until a task is completed
- Honest when reporting delays or mistakes
- Calm when managing multiple customers and installers
- Able to listen carefully and follow company processes
- Confident enough to solve routine problems independently
- Humble enough to ask questions when unsure
- Comfortable being accountable for deadlines
- Interested in a long-term role with growing responsibilities
This Role May Not Suit You If You
- Frequently miss follow-ups or deadlines
- Avoid making phone calls
- Struggle to manage several tasks at once
- Do not maintain proper records
- Depend on constant reminders from management
- Are unavailable during agreed working hours
- Are unwilling to attend the Noida office when required
- Provide updates without verifying the actual job status
- Become defensive when receiving feedback
Performance Will Be Measured Through
- Installations scheduled and completed on time
- Accuracy of customer and installer communication
- Material delivery coordination
- Number of delayed or missed installations
- CRM and job-record accuracy
- Timely completion of follow-up tasks
- Customer satisfaction
- Contractor coordination
- Quality of daily and weekly reporting
- Attendance, availability and responsiveness
- Sales support performance, where applicable
What We Offer
- Hybrid working arrangement
- Opportunity to work with Australian businesses and customers
- Training in solar and water filtration operations
- Exposure to installation, logistics, customer service and sales
- Fixed monthly salary
- Additional incentives for successful sales, where applicable
- Long-term career and growth opportunities
- Increasing responsibility for strong performers
- Professional and supportive working environment
- Office access at Eco Tower, Noida
Working Arrangements
- This is a full-time hybrid role
- The employee may work remotely on approved days
- Attendance at Eco Tower, Noida, will be required whenever requested
- Working hours may be aligned with Australian business requirements
- The employee must remain available and responsive during agreed working hours
How to Apply
Please apply with your updated resume and include the following details:
- Current location
- Current monthly salary
- Expected monthly salary
- Notice period
- Total operations or coordination experience
- Experience coordinating customers, contractors or installations
- Experience in solar, plumbing, water filtration or home services
- Experience using CRM or task-management software
- Availability to attend the Eco Tower, Noida office when required
Shortlisted applicants will complete an initial phone screening followed by a structured interview and practical coordination exercise.
Pay: ₹15,000.00 - ₹40,000.00 per month
Application Question(s):
- Have you previously spoken with Australian, UK, US or other international customers? (Yes/No)
- Which CRM, Excel, Google Sheets, project-management or accounting tools have you used? (One line answer)
- Are you able to attend our Eco Tower, Noida office whenever required? (Yes/No)
- Are you comfortable working office hours aligned with Australian customers, Mon to Sat 9AM to 6PM Australian time? (Yes/No)
- What is your current monthly salary, expected salary and notice period?
Experience:
- outbound calling or telesales: 1 year (Preferred)
- operations, coordination, logistics or customer service: 1 year (Preferred)
Work Location: Hybrid remote in Noida, Uttar Pradesh
