We are looking for a responsible and customer-focused executive to manage Shopify orders, shipping coordination, and customer support.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and social media.
- Manage Shopify orders, order status, cancellations, returns, and exchanges.
- Coordinate with the packing team and courier partners.
- Track delayed, undelivered, NDR, and RTO shipments.
- Contact customers for delivery issues and address confirmation.
- Generate shipping labels, invoices, and manifests.
- Maintain basic reports of orders, returns, and customer complaints.
Requirements
- Good communication skills in English, Hindi, and Gujarati.
- Basic knowledge of Shopify, Excel, or Google Sheets.
- Good coordination and problem-solving skills.
- Previous experience in customer support, e-commerce, or logistics is preferred.
- Freshers with good communication skills may also apply.
Interested candidates can share their resume with their current salary, expected salary, location, and notice period.
Pay: ₹10,850.72 - ₹20,000.00 per month
Work Location: In person
