Key Responsibilities
* Monitor online conversations across social media platforms, news portals, blogs, forums, and review websites.
* Track brand mentions, keywords, hashtags, and emerging trends using social listening tools.
* Identify negative sentiment, misinformation, fake news, and potential reputation risks and escalate them promptly.
* Prepare daily, weekly, monthly, and campaign-wise ORM reports with insights and recommendations.
* Coordinate with internal content, creative, and client teams for timely issue resolution.
* Conduct sentiment analysis and identify audience perception trends.
* Monitor competitors' online reputation and benchmark performance.
* Support crisis communication by identifying and reporting high-priority issues in real time.
* Maintain trackers for grievances, public feedback, escalations, and resolutions.
* Assist in creating ORM dashboards and performance reports using Excel and PowerPoint.
* Ensure adherence to client SLAs and reporting timelines.
Required Skills
* Strong understanding of Online Reputation Management and Social Listening.
* Hands-on experience with monitoring tools.
* Excellent analytical and reporting skills.
* Knowledge of social media platforms including Facebook, X (Twitter), Instagram, YouTube, LinkedIn, and public forums.
* Ability to identify trends, sentiment shifts, and potential reputational risks.
* Strong written and verbal communication skills in English and Hindi.
* Advanced proficiency in Microsoft Excel and PowerPoint.
* Ability to work in a fast-paced environment with multiple stakeholders.
Pay: ₹8,086.00 - ₹22,635.44 per month
Work Location: In person
