Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP MM Materials Management
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
### Job Summary
We are looking for an experienced SAP SD/MM Support Consultant to manage and support SAP Sales & Distribution (SD) and Materials Management (MM) modules in a production support environment. The candidate will be responsible for incident resolution, change management, system enhancements, user support, and coordination with business and technical teams to ensure smooth business operations.
### Roles & Responsibilities
- Provide end-to-end production support for SAP SD and MM modules.
- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
- Handle configuration and enhancement requests related to SD/MM processes.
- Support order-to-cash (O2C) and procure-to-pay (P2P) business processes.
- Work on master data, pricing, billing, shipping, purchasing, inventory management, and vendor management processes.
- Coordinate with cross-functional teams such as FI, WM, PP, and ABAP for issue resolution and developments.
- Perform root cause analysis and provide preventive solutions.
- Support deployment activities, transport management, and system testing.
- Prepare functional and technical documentation including SOPs, KT documents, and test cases.
- Participate in client discussions, status reporting, and stakeholder communications.
- Monitor batch jobs, interfaces, and integration issues related to SD/MM modules.
- Ensure compliance with ITIL processes including incident, problem, and change management.
### Required Skills
- Strong knowledge of SAP SD and MM modules - End to end over all understanding in P2P, O2C, B2B, F2S.
- Experience in production support and enhancement projects.
- Good understanding of:
- Sales Order Processing
- Pricing & Billing
- Delivery & Shipping
- Procurement Cycle
- Inventory Management
- Purchase Orders & Vendor Management
- Knowledge of IDOCs, interfaces, and integration concepts.
- Exposure to SAP ECC / S4HANA environments.
- Understanding of debugging concepts and coordination with ABAP teams.
- Familiarity with ServiceNow, ticketing tools, and SLA management.
- Strong analytical and communication skills.
### Preferred Qualifications
- Bachelor s degree in engineering, Computer Science, IT, or related field.
- SAP SD/MM certification is an added advantage.
- Experience in AMS/Support projects preferred.
- Knowledge of ITIL processes is desirable.
- Real-time hands-on experience manufacturing or distribution center will be an added advantage.
### Experience Required
- 7+ years of experience in SAP SD/MM support and maintenance projects.
### Level 7 Expectations
- Handle complex production issues independently.
- Lead critical incident discussions and client communications.
- Mentor junior team members and support knowledge transition activities.
- Drive continuous improvement initiatives and process optimization.
- Ensure adherence to project governance and operational excellence.
