Role: Senior SAP OTC Business Analyst
Exp: 7 to 12 Years
Location: Pune (Client location)
Notice Period: Immediate Joiners preferred
Shift: General shift
The Senior SAP OTC Business Analyst is responsible for leading the analysis, design, configuration, and support of the SAP Order-to-Cash cycle. This role requires strong functional expertise in SAP SD modules, deep understanding of end-to-end OTC business processes, and hands-on experience with sales, pricing, delivery, billing, and credit management.
The analyst will collaborate with cross-functional business teams and IT partners to deliver scalable solutions, improve OTC process efficiency, and support global SAP initiatives.
Key Responsibilities
OTC Process Design & Analysis
Lead the design and optimization of the full OTC lifecycle, including:
Customer Master & Credit Management
Sales Order Management
Pricing & Discount
Availability Check (ATP)
Delivery & Shipping
Transportation Coordination
Billing & Invoicing
Returns & Credit/Debit Memo Processing
Conduct requirements workshops with Sales, Customer Service, Finance, Supply Chain, and Distribution teams.
Document functional specifications, process maps, and solution designs.
SAP SD Configuration & Enhancements
Perform configuration in SAP SD including:
Sales document types, item categories, and schedule lines
Pricing procedures and condition techniques
Delivery types, route determination, shipping points
Billing types, output types, and invoice processing
Write functional specs for WRICEF objects (reports, interfaces, enhancements, forms).
Cross-Functional Integration
Work closely with:
SAP MM/LE for deliveries, shipments, and inventory
SAP FI/CO for billing, revenue posting, and credit processes
SAP PP for ATP and production-related order fulfillment
EDI/IDoc teams for order, delivery, and invoice integrations
Ensure seamless process flow across upstream and downstream systems.
Project & Implementation Support
Support SAP implementations, rollouts, upgrades, and S/4HANA conversion initiatives.
Lead SIT, UAT testing cycles and defect management.
Support data migration activities related to customers, pricing, and OTC objects.
Maintain complete solution documentation and training materials.
Production Support & Continuous Improvement
Provide Tier-2/Tier-3 support for complex OTC issues.
Troubleshoot order processing, delivery, invoice failures, and pricing discrepancies.
Analyze performance gaps and recommend improvements to enhance order accuracy and cycle time.
Support SAP release updates, regression testing, and quarterly enhancements.
Required Qualifications
7–12 years of SAP SD / OTC functional experience.
Strong configuration experience with sales orders, pricing, deliveries, and billing.
Solid understanding of OTC business processes and best practices.
Experience with EDI/IDoc integrations and partner profiles.
Hands-on experience with SAP ECC and/or S/4HANA.
Ability to gather requirements, lead workshops, and translate business processes into SAP solutions.
