Know and connect with all customers in the category in the market.
Ensure that all customer complaints and quality issues are addressed expeditiously and closed as per SOP.
Ensure that NPS is improved for the category as per targets
Ensure that all NPS suggestions and action plans are implemented.
Understand customer product and line requirement and cross check with plant for capability and capacity to service international customers
Follow product qualification process (2-6-10 strategy)
Understand / Anticipate supply chain issues in advance and address with the help of planning and logistic team