- Expert‑level Google Workspace product and architecture knowledge, including cross‑product dependencies and enterprise deployment patterns
- Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers-
- Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
- Google Apps Script / AppScript: Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport
- Deliver advanced, end‑to‑end technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
- Own complex, multi‑product, enterprise‑grade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
- Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and non‑standard failure scenarios
- Manage high‑severity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
- Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and best‑practice adoption (advisory only; no managed services execution,
