JOB DESCRIPTION: Telecaller
Department: Sales & Business Development
Location: Nashik — On-Site
Employment Type: Full-Time
Working Hours: 10:00 AM–7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday
Probation Period: 3 months, as per the company’s HR policy
POSITION OVERVIEW
DESENO Media Agency Pvt. Ltd. is looking for a confident, enthusiastic, and result-orientated telecaller to support the agency’s lead generation and business development activities.
The telecaller will be responsible for contacting prospective clients, introducing DESENO’s digital marketing and creative services, understanding their initial requirements, generating qualified leads, and scheduling meetings for the sales team.
This position is suitable for freshers and early-career candidates who have strong communication skills and are interested in building a career in telecalling, sales, customer engagement, or business development.
KEY RESPONSIBILITIES
- Make outbound calls to prospective clients using the database and leads provided by the company.
- Introduce DESENO Media Agency and explain its digital marketing, branding, advertising, website development, video production, and other creative services.
- Understand prospective clients’ business requirements and identify potential sales opportunities.
- Generate qualified leads and schedule meetings or follow-up calls for the sales manager.
- Follow up consistently with interested prospects through phone calls, WhatsApp, and email.
- Maintain accurate and updated records of calls, leads, follow-ups, responses, and appointments in the CRM system or lead tracker.
- Achieve daily, weekly, and monthly calling, lead-generation, and appointment-setting targets.
- Handle basic queries from prospective clients in a professional and polite manner.
- Coordinate with the sales and business development team regarding qualified leads and scheduled meetings.
- Reconnect with old, inactive, and previously contacted leads to identify new business opportunities.
- Collect feedback and market information from prospective clients and share relevant insights with the sales manager.
- Build positive initial relationships with prospective clients and maintain a professional representation of the agency.
- Participate in regular sales meetings, training sessions, and performance reviews.
QUALIFICATIONS & REQUIREMENTS Education
- HSC or graduate in any discipline.
- Candidates with a background in BBA, BCom, BA, BMS, marketing, sales, or business administration will be preferred.
- Freshers and final-year students awaiting results may apply.
Experience
- 0–2 years of experience in telecalling, telesales, customer service, lead generation, or business development.
- Previous telecalling or sales experience will be an added advantage but is not mandatory.
- Experience in a digital marketing, advertising, media, or service-based company will be preferred.
- Training regarding DESENO’s services and calling process will be provided.
SKILLS & COMPETENCIES
- Good verbal communication skills in Marathi and Hindi.
- Basic communication skills in English.
- Confident and comfortable speaking with new people over the phone.
- Polite, persuasive, and professional communication style.
- Good listening and client-handling skills.
- Ability to explain services clearly and confidently.
- Comfortable making multiple outbound calls every day.
- Target-orientated, self-motivated, and disciplined.
- Ability to handle objections, rejections, and follow-ups positively.
- Basic knowledge of MS Excel, Google Sheets, email, WhatsApp, and CRM tools.
- Good record-keeping and follow-up management skills.
- Positive attitude and ability to work effectively within a team.
PERFORMANCE EXPECTATIONS
The telecaller will be evaluated based on the following:
- Number of outbound calls completed.
- Number of qualified leads generated.
- Number of appointments or meetings scheduled.
- Follow-up consistency and lead response time.
- Accuracy of CRM and lead-tracker updates.
- Contribution towards monthly sales and business development targets.
COMPENSATION & BENEFITS
Monthly Salary: ₹10,000–₹15,000
The final salary will depend on the candidate’s communication skills, experience, interview performance, and suitability for the position.
Other Benefits: As per company policy.
APPLICATION PROCESS
Interested candidates are invited to send their updated CV to:
Email: [email protected]
Position Applied For: Telecaller
Only shortlisted candidates will be contacted for the interview and further selection rounds.
DESENO Media Agency Pvt. Ltd.
Nashik, Maharashtra
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
