The Accounts Receivable Team Leader is responsible for supporting the Accounts Receivable & Credit Control Manager by providing strong on-the-ground leadership to the Pune-based AR team. The role plays a critical part in ensuring day-to-day operational excellence across billing, collections, cash application, query resolution and reporting activities.
The Team Leader will lead a team of 5 direct reports, acting as the first point of escalation for operational issues, performance concerns, and stakeholder queries. The role is hands-on and delivery-focused, driving team performance, improving processes, ensuring KPI adherence, and supporting continuous improvement initiatives across the Order to Cash (O2C) cycle.
1. Team Leadership & Supervision
- Provide day-to-day leadership, coaching, and support to a team of 5 Accounts Receivable professionals.
- Allocate work, set clear priorities, and monitor workloads to ensure SLAs and deadlines are met.
- Act as the first point of escalation for operational queries, issues, and customer disputes.
- Support onboarding, training, and ongoing development of team members.
- Conduct regular check-ins and performance feedback to drive engagement and accountability.
2. Accounts Receivable Operations
- Oversee daily AR activities including invoicing support and account reconciliations.
- Ensure timely and accurate processing in line with agreed procedures, controls, and policies.
3. Performance Management & KPIs
- Track individual and team performance against agreed KPIs such as billing volume, accuracy and timings.
- Prepare and review daily, weekly, and monthly operational reporting.
- Identify performance trends and proactively address gaps or risks.
- Support the Manager in delivering performance updates to senior stakeholders.
4. Process Improvement & Simplification
- Identify opportunities to improve, simplify, and standardise AR processes.
- Support the implementation of process changes, automation, and system enhancements.
- Ensure process documentation is maintained and adhered to by the team.
- Act as a change champion, ensuring team adoption of new ways of working.
5. Stakeholder Support & Collaboration
- Work closely with the Accounts Receivable & Credit Control Manager to support global AR objectives.
- Liaise with UK and global stakeholders to resolve queries related to billing, collections, and cash.
- Provide clear, professional communication to internal partners regarding AR status and issues.
6. Controls & Compliance
- Ensure adherence to internal controls, policies, and audit requirements.
- Support audit requests by providing information, explanations, and supporting documentation.
- Promote a strong control mindset within the team.
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Experience in Accounts Receivable, Credit Control, or Order to Cash within a shared services or corporate environment.
- Prior experience leading or supervising a small team preferred.
- Exposure to working with offshore / global stakeholders.
- Experience using ERP systems and AR reporting tools.
- Strong understanding of end-to-end AR processes.
- Proven ability to manage and motivate a team.
- Strong problem-solving and escalation management skills.
- High attention to detail with a process and control mindset.
- Effective written and verbal communication skills.
- Ability to prioritise, manage deadlines, and work under pressure.
- Relevant Accounts Receivable experience of at least 2 years working in AR within a shared services environment.
- Excellent written and verbal communication skills, ability to articulate complex information.
- Attention to detail, and accurate fact-based interpretation
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
