We are looking for enthusiastic and confident Process Executives to handle voice-based interactions with prospective students and working professionals interested in higher education programs. The role involves making outbound calls, qualifying leads, fixing counselling appointments, and maintaining accurate records in the CRM system.
Key Responsibilities
- Make outbound calls to prospective students and working professionals.
- Introduce educational programs and generate interest.
- Understand candidate requirements and career goals.
- Qualify leads based on eligibility and interest level.
- Schedule counselling sessions with Academic Counsellors.
- Follow up with prospects through calls, WhatsApp, SMS, and email.
- Update lead status and remarks in CRM accurately.
- Achieve daily call, follow-up, and appointment targets.
- Maintain professional communication and customer service standards.
- Coordinate with counselling, admissions, and operations teams.
- Ensure timely closure of assigned leads.
Eligibility
- Any Graduate / Diploma holder.
- Freshers with excellent communication skills can apply.
- Experience in Telecalling, Customer Support, BPO, Voice Process, Education Counselling, Banking Sales, or Insurance Sales is preferred.
- Ability to communicate fluently in English and Tamil.
- Knowledge of Hindi will be an added advantage.
Required Skills
- Excellent verbal communication skills.
- Good listening and persuasion abilities.
- Positive attitude and confidence while speaking.
- Basic computer knowledge.
- Ability to work with CRM systems and spreadsheets.
- Strong follow-up and relationship-building skills.
- Target-oriented mindset.
Key Performance Indicators (KPIs)
- Calls Connected per Day
- Counselling Appointments Fixed
- Lead Qualification Rate
- Follow-up Completion Rate
- Registration Conversion Support
- CRM Update Accuracy
- Working Hours
- As per company policy.
- Compensation
Fixed Salary + Performance Incentives + Career Growth Opportunities
Why Join Us?
- Work with leading universities and institutions.
- Structured training and career development.
- Attractive incentives and rewards.
- Opportunity to grow into Senior Executive, Team Leader, Academic Counsellor, and Operations roles.
- Immediate Joiners Preferred
Interested candidates share your CV to HR 9498325088 / 9043970288
Pay: ₹17,075.81 - ₹49,509.61 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
