Job Title: Customer Support Executive – Amazon Process (BPO)
Company: Teleperformance India
Location: Kolkata
Job Type: Full-time
Job Summary:
Teleperformance is hiring dynamic and customer-focused professionals for the Amazon Process. The role involves handling customer queries, resolving complaints, and providing excellent customer support through voice, chat, or email channels while maintaining high service quality standards.
Key Responsibilities:
- Handle inbound customer queries related to Amazon orders, refunds, returns, payments, and account-related issues.
- Provide accurate and timely resolutions to customer concerns.
- Maintain high levels of customer satisfaction and service quality.
- Meet productivity and performance targets including quality, AHT, and CSAT.
- Escalate unresolved customer issues to the relevant department.
- Ensure proper documentation of customer interactions in the system.
- Follow company policies and process guidelines.
Eligibility Criteria:
- Minimum qualification: Higher Secondary / Graduate (as per process requirement).
- Excellent verbal and written communication skills in English and Hindi (additional language preferred).
- Basic computer knowledge and typing skills.
- Customer handling experience in BPO preferred; freshers can also apply.
- Comfortable working in rotational shifts, weekends, and night shifts if required.
Required Skills:
- Good communication and interpersonal skills
- Problem-solving ability
- Customer-centric approach
- Basic MS Office and computer proficiency
- Ability to work under pressure
Salary & Benefits:
- Attractive salary package
- Incentives based on performance
- Cab facility (as per company policy)
- Health insurance and employee benefits
- Career growth opportunities
Work Environment:
- 5/6 days working (rotational week off)
- Dynamic and professional workplace
- Training provided before process onboarding
Pay: ₹13,368.29 - ₹17,169.58 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
