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Hiring: Customer Support Associate (Freshers Welcome)
Location: PDC2 – Mumbai & Pune
Mode of Work: Work From Office (WFO)
Employment Type: 6-Month Contract
Qualification: B.Com / BBA / BMS / BA Graduates (Freshers can apply)
Communication: Excellent English communication skills are mandatory.
Job Overview
We are looking for enthusiastic and customer-focused graduates to join our team as Customer Support Associates. This is an excellent opportunity for freshers to start their career in a professional corporate environment.
Key Responsibilities
- Handle customer queries through inbound calls, emails, and chats.
- Provide recruitment support to candidates (fresh applicants and rehires).
- Assist customers with navigation on the self-service portal.
- Log and track customer interactions accurately in the ticketing system.
- Follow standard operating procedures and escalate unresolved issues when required.
- Ensure compliance with company policies, security guidelines, and GDPR standards.
- Make outbound calls whenever required.
- Deliver exceptional customer service while meeting SLA and quality targets.
- Maintain process documentation and knowledge repositories.
- Work collaboratively with team members and supervisors.
Skills Required
- Excellent verbal and written communication skills.
- Good customer service and interpersonal skills.
- Basic knowledge of MS Office and internet applications.
- Quick learner with good technical aptitude.
- Positive attitude and willingness to work in a dynamic environment.
- Strong attention to detail and problem-solving skills.
- Ability to work under pressure and in a team environment.
Eligibility
- Freshers are welcome.
- International BPO experience is an added advantage.
- Strong communication skills are mandatory.
Shift Details
- Rotational US Shifts.
- Candidates must be flexible to work in any US time zone.
- Rotational work week: Monday–Friday / Tuesday–Saturday / Wednesday–Sunday.
Interview Process
- Versant Assessment
- Communication Discussion (CD)
- Operations Interview
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Education:
Experience:
- customer care: 1 year (Required)
Language:
Work Location: In person
