JOB TITLE: Identity & Collaboration Operations Engineer (OPS IAM)
LOCATION: Hybrid - Madhapur Hyderabad
POSITION TYPE: Full-time / Contractor (Individual Contributor)
ROLE SUMMARY
Join us as an Identity & Collaboration Operations Engineer, where you'll keep our enterprise identity and collaboration platforms running smoothly every single day. You'll be the hands-on owner of workforce identity (B2E) operations and our digital collaboration stack - making sure accounts, access, and productivity tools just work for thousands of users. Expect to live in the world of account lifecycle management, MFA and Conditional Access, Azure AD, and Microsoft 365 (Teams, Exchange, SharePoint).
This isn't an architecture role, but you'll be the person who turns designs and policies into rock-solid, secure production services. You'll work shoulder-to-shoulder with our architecture, security, and engineering teams to keep everything aligned with our standards and service commitments.
What You'll Do
Keep workforce identity humming
- Run the full joiner / mover / leaver flow so people get the right access at the right time.
- Be the go-to for authentication, authorization, and access hiccups across business apps.
- Keep MFA and Conditional Access healthy, and untangle tricky user and device access cases.
- Team up with HR, IT, and security to keep identity processes accurate, on-time, and audit-ready.
Run our cloud identity (Azure AD / Entra)
- Operate Azure AD day to day - user flows, custom policies, tenant settings.
- Handle the routine but critical stuff: config changes, certificate upkeep, and fixes.
- Crack sign-in, registration, and authentication issues alongside app and support teams.
- Watch platform health, logs, and alerts so you catch problems before users do.
Power our Microsoft 365 collaboration tools
- Support Teams, Exchange Online, and SharePoint Online for the whole org.
- Own access, licensing, groups, and permissions for collaboration services.
- Sort out mail flow, Teams calling/meeting glitches, SharePoint access, and config tweaks.
- Partner with messaging, EUC, and platform crews to keep collaboration stable and secure.
Be the escalation expert (Tier-2 / Tier-3)
- Step in as the senior troubleshooter when identity and collaboration incidents escalate.
- Dig deep across identity, auth, access control, and service dependencies to find root cause.
- Jump into major incidents, lead RCAs, and run honest post-incident reviews.
- Push fixes through with vendors, engineers, and internal partners.
Keep things clean and always improving
- Keep an eye on dashboards, logs, and alerts across all platforms.
- Run regular hygiene - access reviews, config checks, and cleanups.
- Spot the patterns behind repeat issues and pitch ideas to cut noise and manual work.
- Feed what you learn back to architects and engineers to sharpen designs and runbooks.
Document like a pro
- Write and maintain clear runbooks, guides, and operational docs.
- Make sure every procedure is repeatable and matches our standards and security rules.
- Grow our shared knowledge base (Confluence or similar).
What You Bring
Identity & access operations (must-have)
- A degree in IT, Computer Science, or equivalent real-world experience.
- Hands-on time running enterprise identity platforms.
- A solid grasp of identity lifecycle, authentication, authorization, and access control.
- Experience troubleshooting MFA, Conditional Access, and user access.
Cloud identity (must-have)
- Real experience with cloud identity platforms like Azure AD / Entra ID.
- Comfortable with SAML, OAuth2, OpenID Connect, and directory services.
- Background supporting Azure AD or similar customer identity setups.
Collaboration services (must-have)
- Experience keeping Microsoft 365 - Teams, Exchange Online, SharePoint Online - running.
- Know-how around licensing, groups, permissions, and how M365 services depend on each other.
- A knack for fixing user experience and access issues across collaboration tools.
Incident handling (must-have)
- Time spent as a Tier-2 or Tier-3 engineer on enterprise platforms.
- Sharp troubleshooting instincts across messy, interconnected systems.
- Hands-on involvement in major incidents, RCAs, and service improvements.
Discipline & documentation (must-have)
- A track record of writing and maintaining operational docs and runbooks.
- Familiarity with ITSM tools, ticketing, and structured incident/problem management.
- The discipline to follow standards while spotting ways to do things better.
Nice to have
- Experience in global, 24x7 environments.
- Certifications in identity, cloud, or Microsoft 365.
- Comfort with Zero Trust and identity-first security thinking.
- Experience collaborating with architecture and security teams in a matrixed org.
How You Work
- An individual contributor who thrives on execution, stability, and getting it right.
- A natural collaborator across architecture, engineering, security, and service teams.
- Detail-driven and process-minded, happy working within clear standards and controls.
- Ready to jump on critical incidents and urgent escalations when they hit.
- Always looking to improve, with reliability, security, and user experience top of mind.
- Effective across a global, distrib
Founded in 2014, ConglomerateIT is a global leader in delivering innovative IT solutions and services. Headquartered in the USA with a presence in the UK, Canada, and India, we specialize in offering industry-leading expertise and cutting-edge products that help our clients maximize their technological investments. Our focus on best-in-class solutions, a highly knowledgeable team, and proactive talent mapping ensure we remain at the forefront of the IT industry. ConglomerateIT is driven by our Center for Excellence and Innovation, an initiative dedicated to keeping us ahead in a rapidly evolving technology landscape. We understand that building strong relationships is key to our success, and this commitment has enabled us to partner with Fortune 500 companies and leading system integrators worldwide. Our ability to provide local talent on a global scale ensures that we can meet the contingent project requirements of our clients efficiently and effectively.
