Job description:
- Respond to customer inquiries and service requests via phone, email, and toll-free lines in a courteous and efficient manner.
- Register service requests and provide clients with reference numbers and clear information on visit procedures.
- Collaborate with internal departments to ensure timely and effective service coordination.
- Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports.
- Review service reports and ensure appropriate follow-up for seamless resolution.
- Encourage customer participation in satisfaction surveys to gather valuable feedback.
- Coordinate with FSEs and Project Execution teams for smooth handling of replacements and Annual Maintenance Contract (AMC) visits.
- Maintain detailed service records and highlight areas for product or process improvement.
- Prepare insightful Root Cause Analysis (RCA) and service performance reports to support ongoing improvement initiatives.
Education Qualification:- BE - Mechanical , Civil, Electrical, Mechatronics, Electronics & Communication
Pay: Up to ₹600,000.00 per year
Work Location: In person
