JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description | Workplace Experience Meeting and Event Coordinator
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
Job Summary
The Workplace Experience Meeting and Event Coordinator assist with aspects of the planning and execution of internal and external events including décor, catering, entertainment, transportation, location, invitee list, special guest, equipment, promotional material, etc. They will coordinate the details set-up of the event with the onsite team and event vendors. The Meeting and Event Coordinator is responsible for ensuring exceptional client experiences through proactive communication and high touch hospitality focused service. They must be able to exhibit exceptional customer service and communication skills.
Key Responsibilities
Demonstrate expertise in executing high profile meetings and events with senior executive participation.
Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
Primary point of contact for conference center clients; responds to all requests in a timely manner.
Consistently deliver high standards of care during events, exceed client expectations and anticipate needs.
Manages all operations, functions, and logistics for conference center including scheduling of the conference center using client scheduling software, ordering catering, troubleshooting A/V and other set up issues.
Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
Complete all tasks and projects as directed and ensure timely delivery based on deadlines.
Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
Establish rapport and maintain relationships with events and conference clients.
Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests.
Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
Follow established escalation procedures and incident reporting procedures.
Other duties, as assigned.
Ability to work in a ticketing portal.
Ability to work around data management and reporting.
Qualifications
Bachelor’s degree or proven experience as an event planner or organizer.
1-3 years of experience in event planning, project management, hospitality, event planning or related field.
Excellent time management and verbal/written communication skills with the ability to communicate professionally.
Ability to multi-task in a fast-paced environment.
Exceptional customer service skills with a passion for hospitality.
Ability to work with clients at all levels of an organization, including C-suite.
Requires the willingness and ability to travel as needed.
May require some nights and weekends.
Experience in budget planning and ability to stay on budget.
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity, and good judgement.
Highly collaborative with strong interpersonal skills.
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, and Outlook).
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
