Role Overview
We are looking for a dedicated and communicative CRM Executive to manage our customer relationship database and drive customer engagement. The ideal candidate will be comfortable using computers for daily operations, handle multi-lingual client coordination seamlessly, and maintain accurate records.
Key Responsibilities
Customer Communication: Interact professionally with clients via phone, email, and chat to address inquiries and build strong relationships.
Product Monitoring: Track the progress of products from production to dispatch, ensuring everything matches the customer's order specifications.
Fitter Team Coordination: Follow up closely with the technician/fitter team to schedule installations, track daily fitting progress, and ensure perfect on-site execution.
Customer Communication: Serve as the main point of contact for clients, giving them regular delivery/installation updates and handling inquiries in multiple regional languages.
System & Database Upkeep: Maintain accurate records of order statuses, technician assignments, and customer profiles on our CRM platform and Excel tracking sheets.
Requirements & Qualifications
Education: Any Under Graduate (UG) degree.
Languages Known: Strong fluency in Tamil, English, Hindi, and Kannada (essential for handling regional clients).
Technical Skills:
Basic System Knowledge: Basic Computer Knowledge, internet browsing, email etiquette, and general troubleshooting (like handling remote access tools or basic connectivity).
Software: Hands-on experience with MS Excel/Spreadsheets and basic exposure to CRM platforms.
Soft Skills: Strong patience, active listening skills, and a professional phone demeanor.
Short Job Post (For Quick Sharing)
Hiring: CRM Executive
We are looking for a dynamic CRM Executive to join our expanding team!
Education: Any UG Degree
Languages: Tamil, English, Hindi, & Kannada (Fluent)
Technical Skills: Basic System Knowledge (Computer operations, Email, Windows), Excel, and CRM usage.
Role: Client coordination, database management, and tracking daily customer sheets.
To Apply: Share your updated resume via message/email.
Pay: ₹13,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
