Job Summary
We are looking for a CRM Executive to manage customer feedback, support pharmacy-related documentation, and monitor day-to-day pharmacy operations. The ideal candidate should have good communication, coordination, follow-up, and reporting skills.
Key Responsibilities
- Collect customer feedback through calls and other communication channels.
- Record and maintain customer feedback accurately.
- Follow up on customer complaints, suggestions, and service-related concerns.
- Coordinate with pharmacy teams to resolve customer issues.
- Collect and upload pharmacy bills into the designated system.
- Verify bill details and ensure timely and accurate uploading.
- Maintain proper records of uploaded bills and pending documents.
- Follow up with store teams regarding pending issues and required actions.
- Prepare daily updates and reports related to customer feedback, bill uploading, and pharmacy operations.
- Escalate important or unresolved issues to the concerned team or management.
- Coordinate with internal departments for smooth resolution of customer and store-related concerns.
- Perform other duties assigned by management.
Pay: From ₹15,000.00 per month
Work Location: In person
