Recruitment Telecaller / Candidate Acquisition Executive
Company: Royal Travancore Global Service
Department: Candidate Acquisition & Recruitment
Number of Positions: 6
Job Overview
Royal Travancore is hiring Recruitment Telecallers / Candidate Acquisition Executives to join our recruitment team.
The role involves contacting potential candidates through leads generated by our Marketing Team, understanding their qualifications and career requirements, explaining suitable overseas job opportunities, handling questions and objections, conducting regular follow-ups, and converting suitable candidates into confirmed recruitment candidates.
This is a target-driven telecalling and candidate acquisition role. The ideal candidate should be confident on the phone, persuasive, professional, organised, and comfortable working with daily calling and conversion targets.
Key ResponsibilitiesLead Calling & Candidate Engagement
- Contact leads provided by the Marketing Team.
- Make daily outbound calls to assigned candidates.
- Introduce suitable overseas job opportunities clearly and professionally.
- Understand candidates' qualifications, experience, skills, and career expectations.
- Identify suitable job opportunities based on candidate profiles.
- Explain job roles, locations, salaries, requirements, and other relevant information accurately.
- Build rapport and maintain professional communication with candidates.
- Identify candidate interest and level of suitability.
- Answer initial candidate questions.
- Handle candidate concerns and objections professionally.
Lead Qualification
- Assess candidates based on job requirements and eligibility.
- Identify genuine and interested candidates.
- Qualify candidates according to the requirements of available vacancies.
- Identify candidates who require follow-up.
- Identify unsuitable, unreachable, and non-interested candidates.
- Maintain accurate information for every assigned lead.
- Update lead status after each meaningful interaction.
Follow-Up & Conversion
- Conduct systematic follow-ups with interested candidates.
- Prioritise highly interested and qualified candidates.
- Maintain follow-up schedules and ensure timely communication.
- Build candidate confidence through professional communication.
- Address basic objections and concerns.
- Maintain consistent engagement until the candidate makes a decision.
- Convert suitable and interested candidates according to the company's recruitment process.
- Achieve assigned conversion targets.
Candidate Information & Handover
Once a candidate is successfully converted:
- Complete the required candidate information.
- Record candidate details accurately.
- Record vacancy and candidate profile information.
- Record relevant experience and qualification details.
- Record communication history and candidate expectations.
- Record important concerns or questions.
- Confirm available documents where required.
- Properly hand over the converted candidate to the Candidate Processing Team.
Job Knowledge
The Telecaller will be trained on the overseas job opportunities handled by Royal Travancore Agency.
You will be expected to understand and clearly explain:
- Job title
- Job location
- Job responsibilities
- Required qualifications
- Required experience
- Salary
- Benefits
- Working conditions
- Eligibility requirements
- Recruitment process
- Interview process
- General process timeline
You must provide candidates with accurate information and must not provide false promises or unauthorised commitments.
Performance Expectations
The selected candidate will be expected to:
- Achieve daily calling targets.
- Maintain consistent calling activity.
- Generate meaningful conversations with candidates.
- Complete scheduled follow-ups.
- Maintain accurate lead status.
- Qualify potential candidates effectively.
- Achieve agreed conversion targets.
- Maintain professional candidate communication.
- Respond to candidates in a timely manner.
- Follow company-approved scripts, procedures, and recruitment information.
- Maintain accurate records of calls and candidate interactions.
Key Performance Indicators (KPIs)
Performance will be measured based on:
- Number of leads contacted
- Number of calls made
- Successful connections
- Meaningful conversations
- Qualified candidates
- Follow-ups completed
- Candidate conversion
- Conversion rate
- Lead status accuracy
- Follow-up completion rate
- Candidate communication quality
- Target achievement
- Candidate feedback and complaints
Required Skills
- Excellent communication skills
- Good telephone etiquette
- Confident speaking ability
- Active listening skills
- Persuasion and negotiation skills
- Basic sales skills
- Strong follow-up ability
- Ability to handle objections
- Ability to build rapport with candidates
- Ability to explain information clearly
- Good English communication skills
- Basic computer skills
- Data entry and record-keeping skills
- Ability to work with daily and monthly targets
- Professional and ethical approach
Who Can Apply?
Candidates with experience in the following areas are encouraged to apply:
- Telecalling
- Recruitment
- Sales
- Customer Service
- Business Development
- Inside Sales
- Lead Generation
- Customer Relationship Management
Freshers with excellent communication skills and a strong interest in sales/recruitment may also be considered.
Training
Selected candidates will receive structured training covering:
- Overseas recruitment fundamentals
- Job vacancy knowledge
- Candidate qualification
- Candidate communication
- Telecalling techniques
- Sales and conversion
- Objection handling
- Follow-up techniques
- Lead management
- Recruitment process
- Interview process
- Company procedures and compliance
Important
This is a target-based recruitment telecalling position. Candidates should be comfortable with regular outbound calling, follow-ups, candidate interaction, and conversion targets.
The Telecaller is responsible for acquiring and converting candidates. Once a candidate is successfully converted and handed over, further candidate processing is handled by the Candidate Processing Team.
Core Role
LEAD → CALL → QUALIFY → FOLLOW UP → CONVERT → HANDOVER
Pay: ₹15,000.00 - ₹30,000.00 per month
Application Question(s):
- Do you have previous experience in telecalling, sales, recruitment, customer service ?
- Are you comfortable making a high volume of calls every day and working with daily calling targets?
- Are you comfortable updating lead information and follow-up records using CRM, spreadsheets, or computer systems?
Location:
- Thiruvananthapuram, Kerala (Required)
Work Location: In person
