Job Description: Sales ConsultantCompany Overview
We are a premium hair solutions company looking for a confident, customer-focused, and result-oriented Sales Consultant who can understand customer requirements, provide expert guidance, manage consultations, and convert enquiries into successful appointments and sales.
Role Objective
To guide customers through their hair transformation journey by understanding their concerns, recommending suitable solutions, conducting consultations, following up with leads, and ensuring a premium customer experience.
Position
Sales Consultant
Location
Mumbai
Experience
- Previous experience in sales, consultation, or customer-facing roles preferred
- Experience in premium services, beauty, salon, wellness, or healthcare industries will be an advantage
Preferred Candidate Profile
- Strong communication and interpersonal skills
- Confident and professional personality
- Excellent customer handling ability
- Good listening and problem-solving skills
- Ability to understand customer needs and recommend suitable solutions
- Target-oriented with strong conversion skills
- Comfortable handling customer consultations and follow-ups
- Well-groomed and presentable for a premium customer environment
Key ResponsibilitiesCustomer Consultation
- Conduct detailed customer consultations to understand hair concerns and expectations
- Explain available hair solutions based on customer requirements
- Build trust and provide personalised recommendations
- Handle customer doubts and objections professionally
- Ensure customers have a clear understanding of the recommended solution
Sales & Lead Conversion
- Handle incoming enquiries and consultation leads
- Follow up with interested customers through calls and messages
- Convert enquiries into consultations and successful sales
- Maintain proper lead tracking and follow-up records
- Achieve sales targets through effective customer engagement
Customer Relationship Management
- Build strong relationships with customers throughout their journey
- Provide continuous support from enquiry to final service
- Handle customer concerns and ensure customer satisfaction
- Encourage repeat visits and referrals
Consultation & Service Coordination
- Coordinate with technical teams to understand customer requirements
- Ensure smooth customer experience during consultations and services
- Maintain accurate customer information and consultation records
- Work closely with internal teams for successful service delivery
Required Skills
- Strong sales and negotiation skills
- Excellent verbal communication
- Customer counselling and consultation ability
- Lead follow-up and conversion skills
- Ability to handle premium customers
- Basic CRM/software knowledge
- Ability to work towards sales goals
Ideal Candidate
A confident and customer-focused sales professional who can independently handle consultations, understand customer needs, recommend suitable solutions, manage follow-ups, and convert enquiries into successful customer journeys while maintaining a premium brand experience.
Pay: ₹30,000.00 - ₹80,000.00 per month
Work Location: In person
