- Manage the daily operations of the Front Office department.
- Ensure smooth guest check-in, check-out, and reservation procedures.
- Maintain high standards of guest service and resolve guest complaints promptly.
- Supervise, train, and motivate front office staff.
- Prepare duty rosters, leave schedules, and manpower planning.
- Monitor room availability, occupancy, and room status coordination with Housekeeping.
- Coordinate with Sales, Housekeeping, Engineering, F&B, and Accounts for seamless operations.
- Ensure accurate billing, cashiering, and daily revenue reconciliation.
- Monitor online guest reviews and work towards improving guest satisfaction scores.
- Ensure adherence to hotel SOPs, grooming standards, and service standards.
- Handle VIP arrivals, group check-ins, and special guest requests.
- Monitor front office expenses and control departmental costs.
- Conduct regular team briefings and performance evaluations.
- Ensure compliance with hotel policies, statutory requirements, and safety procedures.
- Prepare daily, weekly, and monthly operational reports.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
