Job Title : SSA -Production Support
Experience : 3 to 6 Years
Location : Chennai
Roles & Responsibilities
- Provide production environment support, monitoring, and troubleshooting for enterprise applications.
- Handle L1/L2/L3 production support activities and ensure system availability.
- Manage incident, problem, change, and release management processes.
- Perform production incident troubleshooting and capacity management activities.
- Support deployment, migration, and release implementation activities.
- Coordinate with internal teams, business users, and technical stakeholders for issue resolution.
- Monitor application performance and ensure smooth operations across Production, DR, and NDR environments.
- Prepare MIS reports and operational status updates.
- Perform software testing and validation from an operations perspective.
- Support automation initiatives and improve operational processes and efficiency.
- Utilize monitoring and ticketing tools for incident tracking and management.
- Ensure adherence to operational procedures, compliance, and ITIL processes.
Requisites
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Strong understanding of production support and application operations.
- Knowledge of Linux/Unix operating systems, Linux commands, and shell scripting.
- Experience with Oracle queries, SQL concepts, and database operations.
- Familiarity with Java/C technologies and enterprise application environments.
- Understanding of Incident, Problem, Change, and Release Management processes.
- Experience with monitoring and automation tools such as ServiceNow, ITRS, and Control-M.
- Knowledge of application deployment, migration, and maintenance activities.
- Familiarity with ITIL framework and operational support processes.
- Good analytical, troubleshooting, and problem-solving abilities.
- Ability to work independently and manage multiple operational tasks.
- Good communication, coordination, and stakeholder management skills.
- Finance domain or BFSI knowledge will be an added advantage.
