- Monitor and evaluate sales calls and interactions for quality, compliance & effectiveness.
- Assess adherence to sales scripts, objection handling, product knowledge & closing techniques.
- Identify quality gaps, defects, and opportunities for improvement.
- Provide clear, timely & constructive feedback to Sales Advisors.
- Conduct Root Cause Analysis (RCA) and recommend corrective & preventive actions.
- Collaborate with Sales Managers, Trainers & Operations teams to improve conversion and performance.
- Participate in calibration sessions to ensure consistent quality scoring.
- Support internal & external quality audits.
- Maintain accurate quality reports, dashboards & documentation.
- Track quality trends and share actionable insights for continuous improvement.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
