Job Summary
The Valet is responsible for providing professional and courteous vehicle parking and retrieval services to hotel guests. The position ensures the safe handling of guest vehicles, smooth traffic movement at the hotel entrance, and a welcoming first impression for guests.
Key Responsibilities
- Greet guests warmly and assist them with vehicle drop-off and pick-up.
- Safely park and retrieve guest vehicles as per hotel procedures.
- Maintain accurate records of vehicles received and returned.
- Handle vehicle keys responsibly and keep them in the designated secure area.
- Inspect vehicles for visible damage, if required, before accepting them.
- Assist guests with luggage and direct them to the Front Office or hotel entrance.
- Coordinate with the Front Office, Bell Desk, Security and other departments for smooth guest service.
- Ensure vehicles are parked only in designated and authorized areas.
- Maintain smooth traffic flow at the hotel entrance and driveway.
- Follow all hotel safety, security and vehicle-handling procedures.
- Report any vehicle damage, accidents, complaints or unusual incidents immediately to the supervisor.
- Maintain cleanliness and professional appearance of the hotel entrance and valet area.
- Provide directions and basic information about hotel facilities to guests when required.
- Handle guest vehicles carefully and drive responsibly at all times.
- Maintain confidentiality and respect guest privacy.
- Assist elderly guests, children and guests requiring special assistance.
- Support the hotel team during peak hours, events and VIP arrivals.
- Perform other duties assigned by the Front Office Manager or Duty Manager.
Guest Service Responsibilities
- Maintain a courteous, friendly and professional attitude at all times.
- Provide prompt service while maintaining safety standards.
- Handle guest complaints politely and escalate unresolved issues to the supervisor.
- Ensure VIP guests and special requests are handled with appropriate attention.
- Maintain excellent grooming and personal hygiene standards.
Qualifications & Experience
- Minimum Plus Two / Higher Secondary qualification preferred.
- Valid Driving Licence is mandatory.
- Previous experience as a Valet, Driver, Bell Boy or Guest Service Associate in a hotel is preferred.
- Experience in a four-star/five-star hotel will be an advantage.
- Good knowledge of local roads and major destinations is preferred.
- Basic communication skills in English and Malayalam; Hindi or other languages will be an advantage.
Key Skills
- Safe and confident driving skills
- Good communication and interpersonal skills
- Guest-service orientation
- Ability to remain calm during busy periods
- Good knowledge of vehicle handling
- Time management
- Teamwork and coordination
- Professional appearance and grooming
- Honesty, responsibility and attention to detail
Physical & Other Requirements
- Ability to stand and work for extended periods.
- Willingness to work in shifts, weekends and holidays.
- Willingness to work during late-night shifts when required.
- Must maintain a valid driving licence and comply with hotel vehicle-safety procedures.
Performance will be evaluated based on: guest satisfaction, safe vehicle handling, punctuality, grooming, complaint handling, teamwork, and adherence to hotel safety and service standards.
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
