Kanoon Pandit is India's leading legal edtech platform for law students and young lawyers — 85,000+ subscribers across our Hindi/English and Telugu YouTube channels, and 1,000+ paid students preparing for AIBE, Judiciary, UGC-NET Law, and CLAT PG.
We're looking for a driven, bilingual (Telugu + English/Hindi) Sales & Support Agent to own our student pipeline — from first inquiry to enrollment — and deliver fast, friendly support to our growing community.
Roles & Responsibilities
Sales & Enrollment
- Handle inbound leads via WhatsApp, DMs, comments, and website — convert inquiries into enrollments
- Follow up with interested students through structured WhatsApp sequences
- Explain course structure, pricing, batches, and offers clearly and confidently
- Coordinate with the marketing team during batch launches and promotional campaigns to push conversions
- Maintain a simple daily/weekly sales tracker
Customer Support
- Respond to student queries on WhatsApp Business, Chatwoot (support tickets), and social media comments
- Resolve common issues — login, payments, access, downloads — quickly and without escalation where possible
- Escalate technical or billing issues to the right team member with full context
- Build a warm, trust-based relationship with students — especially during high-stress exam prep periods
Community & Retention
- Monitor WhatsApp groups and broadcast channels for student activity and flag concerns early
- Coordinate announcements, batch updates, and offers through WhatsApp and SMS broadcasts
- Gather student feedback post-purchase and share structured insights with the team
Requirements
- Strong communication skills in English, Telugu & Hindi Languages
- Good Hindi and/or English for handling all-India (Hindi/English channel) inquiries
- Comfortable with WhatsApp Business, basic CRM/helpdesk tools (training provided for our setup)
- Persuasive, patient communicator — equally comfortable closing a sale and de-escalating a frustrated student
- Basic comfort with spreadsheets for tracking leads and follow-ups
- Self-starter who can work independently in a founder-led startup environment
- Prior sales, telecalling, or customer support experience is preferred but not mandatory
Who Can Apply?
- Freshers with strong communication skills
- Students or recent graduates from any discipline
- Candidates with prior edtech sales or support experience
Pay: ₹15,000.00 - ₹17,000.00 per month
Language:
Work Location: In person
