At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire a talented Major Incident Manager for our development center in India. This position would be based out of Hyderabad and is a permanent position. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore the possibilities of having you onboard the Prolifics team!
Job Title:Major Incident Manager
Primary skills:Strong crisis management, executive-level communication
Secondary skills:Analytical problem-solving
Location: Hyderabad (Mindspace#12B)
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
Experience: 6-8 Years
Role Overview:
An IT Major Incident Manager minimizes business downtime during critical IT outages. They lead cross-functional technical teams, facilitate incident bridge calls ("war rooms"), manage stakeholder escalations, and drive rapid service restoration while ensuring adherence to SLAs.
Key Responsibilities
Incident Coordination: Lead and manage end-to-end responses for critical (Severity 1/2) incidents from detection through resolution.
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Command & Control: Mobilize appropriate technical resources, establish action plans, and remove roadblocks across technical teams and vendors.
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Stakeholder Communication: Provide clear, concise status updates to business stakeholders, executives, and users to manage expectations.
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Escalation Management: Make decisive calls regarding resource allocation, priority, and escalation when disagreements occur between teams.
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Post-Incident Review: Facilitate root-cause analyses, compile Major Incident Reports (MIR), and work with [Problem Management] teams to prevent recurrence.
Core Requirements
Experience: Typically 5-8+ years in IT Service Management (ITSM), ITIL frameworks, or Service Operations.
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Skills: Strong crisis management, executive-level communication, analytical problem-solving, and the ability to remain calm under pressure.
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Certifications: ITIL 4 Foundation or Specialist certifications (Create, Deliver, and Support / High-velocity IT) are highly preferred
About us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
