skill- Delivery Manager/Lead - Associate Onboarding AdministrationRole Responsibilities –· Provide strategic and operational leadership for the complete Hire‑to‑Retire (H2R) lifecycle in a global delivery environment.· Ensure consistent and seamless employee experience across all stages of the life cycle and geographies.· Act as the primary escalation point for clients, ensuring timely resolution of issues and proactive risk mitigation.·Lead service governance, including:o SLA and KPI definition, tracking, and performance managemento Monthly, quarterly, and executive business reviewso Risk, issue, dependency, and escalation management· Build and sustain trusted partnerships with internal & external stakeholders· Drive contract adherence, scope management, and change control for outsourced services· Ensure compliance with global and local labor laws, data privacy regulations (e.g., GDPR), and client‑specific contractual obligations.· Own audit readiness and execution, including internal, external, and client audits· Lead process standardization, automation, and optimization initiatives·Provide strong leadership, including workforce planning, performance management, capability building, and succession planning.·Foster a culture of accountability, collaboration, inclusion, and continuous improvement across delivery teams·Support transition, stabilization, and BAU phases, ensuring service continuity and delivery maturityQualifications & Competencies –· 12-18+ years of experience· Postgraduate degree in Human Resources, Business Administration or equivalent· Significant exposure to Global HRO / HR Shared Services, End-to-end Hire-to-Retire delivery· Experience in leading transitions, service stabili
