SHFTX Tech Private Limited is looking for a Customer Service Manager / Sales Team Leader to join our growing team and help us scale our customer engagement and sales operations.
Location: Dwarka, New Delhi
Employment Type: Full-Time
Key Responsibilities
Lead and manage the Sales & Customer Service teams to achieve business targets.
Own the complete sales funnel—from lead generation to deal closure.
Drive outbound sales, customer engagement, and revenue growth.
Monitor team performance, coach team members, and improve productivity.
Analyze sales performance and prepare reports using Microsoft Excel.
Coordinate with cross-functional teams to execute business strategies.
Ensure exceptional customer experience and high customer satisfaction.
Requirements
✔ 1–2 years of experience in Customer Service, Telecalling, Outbound Sales, or Team Leadership.
✔ Graduate in any discipline.
✔ Excellent communication skills in English.
✔ Strong knowledge of the sales funnel and customer lifecycle.
✔ Hands-on experience with auto-dialers such as Ozonetel, Acefone, or Knowlarity.
✔ Experience with WhatsApp engagement platforms such as Gallabox or Gupshup.
✔ Strong Microsoft Excel and reporting skills.
Interested candidates can share their updated CV at: [email protected]
Work Location: In person
