Job Description – Food Court Incharge
Position: Food Court Incharge
Department: Operations
Location: As per Business Requirement
Reports To: Mall Operations Manager
Role Summary
The Food Court Manager is responsible for the overall operations, maintenance, hygiene, compliance, and customer experience of the mall's food court. The role ensures smooth day-to-day functioning of all food outlets, adherence to operational standards, statutory compliance, cleanliness, and efficient coordination with tenants and internal departments to deliver a safe, hygienic, and pleasant dining environment.
Key Responsibilities
Food Court Operations
- Ensure timely opening and closing of all food outlets as per mall operating hours.
- Monitor the daily functioning of the entire food court to ensure seamless operations.
- Coordinate with food outlet partners for uninterrupted business operations.
- Conduct regular operational rounds to identify and resolve issues proactively.
Contract Manpower Management
- Manage housekeeping, utility, and other contract manpower deployed in the food court.
- Prepare and monitor duty rosters, attendance, deployment, and shift scheduling.
- Ensure optimum manpower utilization and productivity.
- Coordinate with manpower agencies for replacements, absenteeism, and performance-related issues.
- Train and monitor contract staff on grooming, hygiene, customer service, and operational SOPs.
- Ensure contract staff adhere to safety protocols and mall operational standards.
Hygiene & Cleanliness Management
- Ensure the highest standards of cleanliness and housekeeping across the food court.
- Conduct regular kitchen hygiene audits for all food outlets.
- Monitor cleaning schedules for dining areas, common spaces, wash stations, and service areas.
- Ensure compliance with food safety and sanitation standards.
Dry Store & Inventory Audit
- Conduct periodic dry store audits to verify hygiene, storage practices, and stock management.
- Ensure proper storage conditions and adherence to food safety guidelines.
Tenant Compliance Management
- Ensure all food outlets comply with the terms of their lease agreement and mall SOPs.
- Monitor:
- Approved menu display
- Pricing compliance
- Billing systems
- KOT (Kitchen Order Ticket) process
- Food hygiene standards
- Uniform and grooming standards
- Customer service protocols
- Maintain compliance reports and initiate corrective actions where required.
Customer Experience
- Handle customer complaints and escalations promptly and professionally.
- Coordinate with outlet partners to resolve customer issues within defined timelines.
- Monitor customer feedback and implement service improvement initiatives.
Pest Control Management
- Coordinate periodic pest control activities across the food court.
- Ensure all outlets comply with pest management schedules and preventive measures.
- Maintain pest control records and follow-up reports.
Waste Management
- Ensure proper waste segregation at source.
- Monitor garbage collection, disposal, and housekeeping practices.
- Ensure compliance with environmental and municipal waste management guidelines.
Safety & Compliance
- Ensure compliance with Food Safety, Fire Safety, Health & Safety, and Mall SOPs.
- Conduct periodic inspections to identify operational and safety risks.
- Coordinate with engineering, housekeeping, security, and facility management teams for issue resolution.
Reporting & Documentation
- Prepare daily, weekly, and monthly operational reports.
- Maintain audit records, compliance checklists, complaint registers, and inspection reports.
- Track outlet performance and follow up on corrective actions.
Qualifications
- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
Experience
- 5–8 years of experience in Food Court Operations, Mall Operations, Hospitality, QSR, Retail Food Chains, or Facility Management.
- Experience managing multiple food brands or food court operations will be preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Internet reimbursement
- Leave encashment
Work Location: In person
