Role description
Job Description: Develop and support custom solutions within the ServiceNow Customer Service Management (CSM) module. Design, configure, and maintain Record Producers and service request workflows. Implement and support integrations between ServiceNow and external applications/systems. Collaborate with business and technical teams to deliver ServiceNow enhancements and solutions. Participate in end-to-end project activities including development, testing, deployment, and support. Preferred Skills: Experience in ServiceNow CSM. Strong knowledge of Record Producers, Catalog Items, and Flow Designer. Experience with REST/SOAP integrations and APIs. Good understanding of ServiceNow platform development and best practices.
Skills
Production Support, REST, ServiceNow
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
