Responsible for managing and coordinating Application Management Services (AMS) across multiple business applications, ensuring effective service delivery, issue resolution, vendor coordination and application governance. Manage Incidents, Service Requests, Changes and Problems across the application portfolio, provide L2/L3 application support, and coordinate with technical teams and application support partners/vendors for complex issues, escalations, service reviews, issue tracking and follow-ups. Coordinate security patches, certificate renewals, security assessments and remediation activities, manage application licenses and renewals, support vendor invoice tracking and approval, and coordinate contractor onboarding/offboarding with relevant teams. Act as a key coordination point between business stakeholders, internal IT teams and external support partners, while identifying service issues, operational risks and opportunities for continuous improvement. Key Skills: ServiceNow, IT Service Management, Incident & Problem Management, L2/L3 Support, Vendor Management, Stakeholder Management, Application Governance, Security & Compliance Coordination, License Management.
Pay: ₹80,000.00 - ₹110,000.00 per year
Benefits:
Application Question(s):
- How many years of experience do you have in Application Management Services (AMS) / Application Support, preferably in an L2/L3 support environment?
- Do you have hands-on experience with ServiceNow and ITSM processes such as Incident, Service Request, Change, and Problem Management?
- Do you have experience coordinating with business stakeholders, internal technical teams and external vendors for issue resolution, escalations, security/compliance activities and application support?
Work Location: Remote
