The Senior Manager – IDP Platform and Support will own the end‑to‑end management, performance, and evolution of the Paradatec Intelligent Document Processing (IDP) platform. This role is accountable for application performance management, configuration, upgrades, patches, and operational stability, while driving continuous optimization of document processing capabilities across Correspondent Lending, Servicing, Originations, and MSR channels.
This role serves as the platform owner, ensuring scalability and enabling increased business volumes through a high‑availability, high‑accuracy IDP platform.
15+ years of overall technology experience, with 8–10+ years in Intelligent Document Processing, document management, content services, or workflow automation platforms.
Strong academic background with a Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related technology discipline.
Deep expertise in IDP technologies, including OCR, document classification, data extraction, validation workflows, and automation frameworks.
Proven experience managing enterprise ‑ scale, business ‑ critical platforms operating in high ‑ volume production environments.
Strong understanding of system integrations, APIs, data flows, and downstream consumption across platforms such as core lending, servicing, and analytics systems.
Hands ‑ on experience with production support, platform upgrades, patch management, release governance, and operational readiness.
Demonstrated ability to lead vendor transitions, reduce dependency on third parties, and build strong internal engineering ownership models.
Excellent communication and stakeholder management skills, with the ability to engage effectively with business leaders, vendors, and cross ‑ functional technology teams.
Strong problem ‑ solving and analytical skills, with a track record of driving root ‑ cause analysis and implementing sustainable, long ‑ term solutions.
Sound interpersonal and leadership skills, enabling effective collaboration, team mentorship, and execution in a fast ‑ paced, high ‑ accountability environment.
