NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.
As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs.
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Reinforcing a customer-first culture.
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Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers’ experience.
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Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments.
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Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together
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Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business.
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Attend SME calls & Project manage call for actions of all SME meetings.
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Execute Thank you mail campaign for the Customer DM
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Send Gift basket to qualified Customer DM
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Send CEO Book campaign to all qualified Customer DM's
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Excellent communication skills
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Open to work in EST shift.
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Prior experience in the said profile.
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A dynamic and supportive work environment that encourages professional growth and development.
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Competitive salary and benefits package.
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Opportunities to lead innovative training projects and make a significant impact on the organization.
