We are looking for a self-starter Field Service Engineer to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements and skills
- Proven Field Service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
- Drive 4-wheeler is must
- Valid License
Job Type: Full-time
Benefits:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
