Job Title
Branch Transformation Manager
Business Unit
Digital Banking
Reporting To
Product Manager
Job Function and Role Type
Process / Digital Payment Process, Individual Contributor
Version No
1.0
Job Purpose
Plan and execute branch process digitization. Re-engineer processes to enable cross-sell and up-sell through digital channels.
Key Responsibilities
Product / Process Enhancement
Design alternate online options for current processes.
Implement seamless digital processes with stakeholders.
Develop and implement STP processes with stakeholders.
Cross-sell of Digital Services
Design service request processes via alternate channels.
Re-engineer processes for cross-sell and up-sell across channels.
Coordinate with product teams to design cross-sell processes.
Competition Tracking
Build market and competitor intelligence.
Monitor competitors to identify trends and impacts.
Operationalize revised digital transaction journeys.
Enhancement / New Technologies
Automate charging processes.
Implement new projects and technologies.
Send QR-coded statement links to customers.
Enable online validation and updates.
Education:
Graduation required, post-graduation preferred.
Certifications:
None specified.
Key Competencies
Influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and trends in the financial industry.
Major Stakeholders
Vendors, compliance, audit, branch banking team, operations, insurance CAM.
