Job Purpose
The Warranty Executive is responsible for managing the end-to-end lifecycle of warranty claims within the dealership workshop. This includes identifying warrantable failures, compiling technical documentation, processing claims via the OEM system (e.g., Ashok Leyland DMS), and managing the physical storage and disposal of failed components. The core goal is to minimize claim rejections, pass manufacturer audits cleanly, and protect the dealership's financial interests while ensuring a positive customer experience.
Key Responsibilities & Duties1. Claim Operations & Submission
- Review workshop job cards, technician findings, and diagnostic reports to determine warranty eligibility according to standard/extended OEM policies.
- Open, process, and accurately submit technical warranty claims through the Manufacturer’s Dealer Management System (DMS).
- Ensure precise documentation is attached to every claim, including job sheets, clear digital photographs, diagnostic error logs, and customer service history.
- Strictly adhere to manufacturer-defined timelines for claim creation and submission to prevent time-barred rejections.
2. Technical Evaluation & Scrap Management
- Collaborate with workshop floor supervisors and technical teams to identify the root cause of component failures (manufacturing defect vs. wear-and-tear or vehicle abuse).
- Properly tag, organize, and securely store failed warranty parts in the designated "Warranty Scrap Yard" for physical verification.
- Systematically arrange for the scrap disposal or return of approved components as per the manufacturer’s compliance protocols.
3. Financial Control & Audit Compliance
- Track and reconcile outstanding claims against credit notes issued by the manufacturer on a daily/weekly basis.
- Routinely review, justify, and re-submit any rejected or short-paid claims with corrective documentation.
- Maintain absolute audit readiness for periodic service and financial audits conducted by Area Service Managers (ASMs) or official OEM auditors.
4. Service Campaign & Recall Management
- Coordinate, track, and execute voluntary recall campaigns or service updates initiated by the vehicle manufacturer.
- Monitor workshop inventory to ensure necessary campaign parts are in stock to optimize vehicle turnaround time (TAT).
Required Skills & Experience
- Experience: 2 to 5 years of experience handling warranty claims specifically within a Commercial Vehicle (CV) or Heavy Machinery workshop setting (Experience with brands like Ashok Leyland, Tata Motors, or Eicher is highly preferred).
- Technical Knowledge: Strong understanding of commercial vehicle mechanics, assemblies (Engine, Gearbox, Axles, Aftertreatment/SCR systems), and electrical faults.
- Software Proficiency: Hands-on experience working with Dealer Management Systems (DMS), electronic spare parts catalogs, and modern diagnostic tools.
- Competencies: Exceptional attention to detail, strong analytical reasoning, basic accounting knowledge, and effective negotiation/communication skills for interacting with OEM representatives and customers.
Pay: ₹15,934.91 - ₹25,905.33 per month
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
