JD – Senior Executive/Team lead - CRM
Insurer Relationship
· Preparing monthly and weekly internal RECO report (Total 8 reports are there - All are manual managed)
· Preparing daily annexure (Currently 5 annexure are there – 70 % need to be managed manual)
· She /He will be role is to manage the day to day activity with the coordination of SPOC, Provide support other team members
· She/ he will coordinate with internal team for errors logs.
Job Responsibilities
Client Servicing
· Resolving customer queries within TAT and ensuring smooth claim process
· Providing information to the customers and to respond to their claim related queries
· Coordinating with the customers/agents for cashless claim settlement
· Coordinating with internal stakeholders like enrolment,
· Account management, claims, investigation, support team to settle claims
· Managing Team & tracking queries sending daily reports
· Customer grievances, escalations, and resolutions
· Visiting client location
· Should be good at Excel/ MIS
Thanks & Regards
Hariprasad
Email : [email protected]
Pay: ₹340,000.00 - ₹600,000.00 per year
Work Location: In person
