Job Description: Receptionist
Position: Receptionist
Department: Administration
Reports To: Admin Manager / Principal
Job Summary
The Receptionist is the first point of contact for visitors, parents, students, and staff. The role involves managing the front desk, handling telephone calls, maintaining visitor records, coordinating communication, and providing administrative support to ensure smooth day-to-day operations of the school.
Key Responsibilities
- Welcome and assist parents, visitors, students, and staff in a professional and courteous manner.
- Answer, screen, and direct incoming phone calls and respond to inquiries promptly.
- Manage the reception area, ensuring it is clean, organized, and presentable at all times.
- Maintain visitor logs and issue visitor passes in accordance with school security policies.
- Receive, sort, and distribute incoming mail, couriers, and deliveries.
- Coordinate appointments and meetings for the Principal and school administration.
- Provide accurate information regarding school admissions, timings, events, and general inquiries.
- Maintain records, files, and documents related to reception activities.
- Assist with student attendance queries and communication with parents when required.
- Support admission-related activities by guiding prospective parents and coordinating with the admissions team.
- Coordinate with various departments to ensure smooth communication and administrative support.
- Handle office supplies and ensure the availability of stationery and reception materials.
- Maintain confidentiality of school records and sensitive information.
- Assist with administrative tasks assigned by the Principal or Admin Manager.
Qualifications
- Bachelor's degree in any discipline (preferred).
- 1–3 years of experience as a receptionist, front office executive, or customer service representative (school experience preferred).
- Proficiency in MS Office (Word, Excel, Outlook) and email communication.
- Knowledge of school management software is an added advantage.
Skills & Competencies
- Excellent verbal and written communication skills in English and the local language.
- Pleasant personality with a professional appearance.
- Strong interpersonal and customer service skills.
- Good organizational and time management abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer and data entry skills.
- Problem-solving ability with attention to detail.
- Punctual, reliable, and courteous.
Working Conditions
- Working hours as per school timings.
- May be required to work during admissions, parent-teacher meetings, annual functions, and other school events.
- Must maintain professional attire and decorum at all times.
Key Performance Indicators (KPIs)
- Timely and professional handling of visitors and phone calls.
- Accuracy in maintaining visitor records and administrative documentation.
- Prompt response to parent and staff inquiries.
- Effective coordination with internal departments.
- Positive feedback from parents, visitors, and school staff.
- Compliance with school policies, confidentiality, and front office procedures.
Pay: ₹8,597.75 - ₹10,000.00 per month
Benefits:
Work Location: In person
