PVR INOX LTD is Hiring!!!
Duty Officer – Job Description
Job Title: Duty Officer
Department: Operations
Reports To: Cinema Manager / Duty Manager
Job Summary
The Duty Officer oversees daily cinema operations, ensuring excellent guest experience, smooth show execution, staff supervision, safety compliance, and adherence to company policies. The role involves coordinating with different departments such as Box Office, Food & Beverage, Housekeeping, Security, and Projection.
Key Responsibilities
- Supervise daily cinema operations during assigned shifts.
- Ensure all movie shows start on time with proper audio-visual quality.
- Monitor guest service standards and resolve customer complaints professionally.
- Coordinate with Box Office, Concession, Security, Housekeeping, and Technical teams.
- Conduct pre-opening and closing inspections of the cinema.
- Ensure cleanliness and maintenance of auditoriums, lobbies, washrooms, and concession areas.
- Monitor staff attendance, grooming, and performance.
- Handle emergency situations, including medical emergencies, fire alarms, and evacuation procedures.
- Ensure compliance with health, safety, and company operational standards.
- Prepare daily operational reports and incident reports.
- Monitor ticket sales, occupancy, and crowd management during peak hours.
- Prevent revenue leakage by monitoring ticket validation and concession sales.
- Support promotional events, premieres, and special screenings.
- Train and motivate operational staff to achieve service excellence.
Qualifications
- Bachelor's degree or Diploma in Hospitality, Hotel Management, Business Administration, or a related field.
- 1–2 years of experience in cinema, hospitality, retail, or customer service operations.
- Experience in team supervision is preferred.
Required Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Customer service orientation.
- Problem-solving and decision-making abilities.
- Ability to work under pressure.
- Knowledge of safety and emergency procedures.
- Good computer skills (MS Office and cinema POS/ticketing systems).
- Flexible to work weekends, holidays, and rotating shifts.
Key Performance Indicators (KPIs)
- Customer satisfaction score.
- On-time movie show execution.
- Complaint resolution time.
- Staff productivity and attendance.
- Safety and compliance adherence.
- Operational audit scores.
- Revenue protection and loss prevention.
Working Conditions
- Rotational shifts, including evenings, weekends, and public holidays.
- Standing and walking for extended periods.
- Fast-paced customer-facing environment.
- Immediate response to operational and emergency situations.
Interested Candidate can send his resume to [email protected] or Whats app - 8750729424
Pay: ₹17,000.00 - ₹21,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Panposh, Odisha: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Work Location: In person
