Job description
Work location – Karnataka & Andhra Pradesh, Maharashtra & Goa
Education
B.Tech/B.E. in Electronics
or Biomedical
Experience
More than 4 years
Reports to
Manager Technical Service
Role Summary
Responsible for providing on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction
Key Responsibilities
- Perform as a frontline engineer and provide support for all client technical needs
- Provide pre- and post-installation support and coordination to end users
- Provide technical assistance and instruction to personnel regarding equipment operation and maintenance
- End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance
- Collect detailed information, perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution
- Manage escalated customer ticket in a timely and effective manner
- Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA
- Liaison with the QA team to resolve customer queries and issues
Key Skills
- Excellent communication skills
- Strong organizational, interpersonal, and critical thinking skills
- Sound working knowledge of diagnostic instruments
- Strong achievement focus and proven track record of service
- Customer service orientation
- Willingness to travel extensively
