Job Summary
We are looking for a confident and customer-focused Telecaller Executive to handle customer calls, follow up with enquiries and generate business opportunities.
The ideal candidate should have good communication skills, a positive attitude and the ability to confidently speak with customers over the phone.
Freshers with good communication skills are welcome to apply.
Key Responsibilities
- Make outbound calls to customers and potential leads.
- Handle incoming customer calls and enquiries.
- Explain products, services, offers and promotions to customers.
- Follow up with leads and existing enquiries.
- Generate and qualify potential business leads.
- Maintain proper records of calls, enquiries and follow-ups.
- Update customer information in CRM or Excel.
- Coordinate qualified leads with the concerned sales team.
- Follow up with customers to improve conversions.
- Handle customer questions and provide appropriate information.
- Maintain daily call and follow-up reports.
- Achieve assigned daily and monthly calling targets.
Requirements
- Good communication and interpersonal skills.
- Fluent Malayalam communication is required.
- Basic English communication skills.
- Confident and comfortable speaking over the phone.
- Good listening and convincing skills.
- Basic computer knowledge.
- Knowledge of MS Excel / Google Sheets is an advantage.
- CRM experience is an added advantage.
- Target-oriented and willing to work towards monthly goals.
- Positive attitude and willingness to learn.
Qualification
Plus Two / Diploma / Graduate
Freshers can apply.
Candidates with previous experience in telecalling, customer support, sales, lead generation or inside sales will be preferred.
Salary & Incentives
₹15,000 – ₹22,000 per month
Plus performance-based incentives.
Additional incentives may be provided based on lead generation, conversions and monthly performance.
Work Responsibilities
The candidate will primarily be responsible for:
Calling → Enquiry Handling → Follow-up → Lead Qualification → Sales Coordination → Conversion
Why Join Us?
- Professional working environment.
- Performance-based incentives.
- Training and guidance will be provided.
- Career growth opportunities.
- Opportunity to work with an established business group.
How to Apply
Interested candidates can apply with their updated CV.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
